Returns & Exchanges

As a customer you have a right of withdrawal for 14 days after receipt of the goods, according to the Distance and Home Sales Contracts Act (2005: 59). In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.

Returns and exchanges

The returned items must be unused and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.

Returns are requested via the following link . When you click on the link, we will ask you to log in. All you need to do then is fill in your email address and order number.

Once you have logged in, you can easily choose to request a return, complaint or exchange of your item.

Returns fee Sweden: 49 SEK

Return fee Germany: Free

Return fee Denmark: Free

Return fee Rest of EU: Free

Shipping & Delivery

Shipping fees

Sweden - If you choose DHL as the delivery method, we have a fixed shipping fee of SEK 49. If you choose Postnord as the delivery method, shipping costs SEK 79 per order.

Germany - Free

Denmark - Free

Rest of EU - Free


The brand Kärret AB is responsible for payment if the product is damaged or lost on the way to you. You must then contact our customer service ( as soon as possible, but within 60 days at the latest. If the item is lost or damaged when you return the item, you will be liable for payment.

Unclaimed packages

If we receive back packages that have not been redeemed, we reserve the right to charge you for all costs incurred in connection with such a return + handling costs totaling SEK 300. The money is deducted from the amount paid for the order.

Orders outside Sweden

If you are unsure whether we can ship to your country, contact us by email and we can try to solve it for you. The shipping fee is approx. SEK 200 for all deliveries abroad. To countries outside the EU, customs fees are added, which are charged by the forwarder. These invoices can be sent via email or SMS. These invoices can take up to 1-2 months. Unfortunately, we cannot inform customers how much the customs fee will be as it is different for the country and product.

Terms of purchase

Minors under the age of 18 may not make purchases without a guardian's approval.


The content on this website is copyright protected and belongs to the Kärret AB trademark.



Data protection policy The brand Kärret AB

Last updated 2021-12-01

§ 1 Information regarding the collection of personal data

(1) Information given in this document refers to the collection of personal data in connection with the use of this website. Personal data is all data that can be directly or indirectly linked to you, e.g. name, address, email addresses and user behavior.

(2) Personal data controller in accordance with the definition in Article 4 point 7 of the European Parliament and Council Regulation (EU) 2016/679 (GDPR) is Varumärket Kärret, Kopparvägen 176, 187 44 Täby, Sweden hereinafter referred to as the "Company". You can contact the company's data protection officer by emailing or by mail to our postal address (Varumärket Kärret AB, Kopparvägen 176, 187 44 Täby, Sweden) stating "data protection officer".

(3) When you contact us by e-mail or through our contact form, we save the personal data that you give us (e-mail address, name and telephone number if you have specified this). The personal data is saved so that we can answer your questions. When we no longer need personal data, we will remove or limit the handling of the personal data in the event that we have to retain the data due to requirements set by law.

(4) If we use external service providers to ensure that the website functions as it should or if we want to use your personal data for advertising, we will inform you about this and how long the data is saved.

§ 2 Your rights

(1) You have the following rights regarding our processing of your personal data:

- The right to be informed about the handling of your personal data

- Right to deletion or correction of your personal data

- Right to restriction of processing of your personal data

- Right to refuse processing of your personal data

- Right to data portability

(2) You also have the right to file a complaint with the Swedish Data Protection Authority regarding our handling of your personal data.

§ 3 Collection of personal data when you visit our website

(1) If you only use our website without registering or sending us any information, we only collect the personal data that your browser sends to our servers. In order for you to be able to access our website, we collect the following information about you. The data is necessary to display our website and to guarantee its stability and security (legal basis for processing personal data is Article 6 (1) point f GDPR):

- IP address

- Date and time of the request

- Time difference from GMT

- Content of the request (separate page)

- Access status/http status code

- The amount of data transferred on each occasion

- The website from which the request originates

- Web browser

- Operating system and interface

- Language and version of browser software

(2) In addition to the information stated above, cookies are also saved on your computer when you use our website. Cookies are a small text file that is saved on your hard drive through your browser in such a way that certain information is sent to the place where a cookie is set (in this case by us). Cookies cannot run programs or transfer viruses to your computer, they only improve and make your user experience more efficient.

(3) Use of cookies & pixels:

a) We use cookies on our website to collect visitor statistics, for advertising purposes and to improve your experience on our website. If necessary, we may update this information from time to time. We recommend that you visit this page regularly to get the latest information about the cookies we use on our website.

If you have a user account with us, we also use cookies to identify you when you visit our website again so that you don't have to log in every time you visit.

A cookie is a small file with letters and numbers that is placed on your device when you visit our website. If you have not adjusted your browser settings so that the browser does not allow cookies, cookies will be placed on your device as soon as you visit our website. There are two types of cookies, which type of cookie is determined by the time the cookie is stored on your device. The two types of cookies are: permanent cookies and temporary cookies (so-called session cookies). Also, first-party (our domain) cookies differ from third-party cookies.

Permanent cookies are automatically deleted after a certain set expiration date. How long it takes before the cookie is deleted varies depending on the purpose of the cookie. You can delete cookies at any time by going to the security settings of your browser.

Temporary cookies are temporarily placed on your computer when you visit the website. These cookies are then sent between your computer and the server while you visit the website and are deleted as soon as you close your browser. Temporary cookies save your so-called session ID, which means that your computer can be recognized when you return to the website.

Flash cookies used on the website are not saved by your browser but by your Flash plug-in. We also use HTML5 object storage which is saved locally on your device. The objects are used to save necessary data regardless of which browser you use and do not have an automatic expiration date. If you do not want us to process Flash cookies, you must install an add-on, e.g. "Better Privacy" for Mozilla Firefox ( ) or Adobe's Flash Killer Cookie for Google Chrome. You can prevent the use of HTML5 object storage by changing the settings of your browser to secret mode. We also recommend that you delete cookies and clear your browser history on a regular basis.

First-party cookies (first-party cookies) are placed by the website you visit (e.g. cookies placed by our domain so that our site can be used optimally).

Cookies from third parties (third-party cookies) are cookies that are placed on your computer by a domain other than that of the website you are visiting. If you visit a website and a cookie from a different domain than the one you are visiting is placed on your computer, this is a third-party cookie.

Our website uses several services from third parties that sometimes use cookies ("Third-party cookies"). The purpose of these services is to provide targeted advertising based on your interests, past purchases and visits to the website. We also use these services to better evaluate advertising campaigns and obtain visit and purchase statistics on our website. Within the framework of these services, we only work with pseudonymised data; de-identified information about you (ie your name or email address) is not stored in these cookies or pixels.

b) Your consent:

By setting your browser to accept cookies and visiting our website, you consent to our and our service providers' use of cookies on this website.

c) Can I withdraw my consent?

Yes. If you wish to withdraw your consent, you must delete the cookies stored on your device in your browser settings. In addition, if you want to prevent cookies from being stored on your device, you need to change your browser settings to disable cookies. However, please note that if you choose to disable cookies, the website may not function properly or at all.

§ 4 Other functions and offers on our website

(1) In addition to the purely informal use of our website, we also offer a number of different services that you can use if you so wish. In order to use these services, you must generally provide us with personal data that we then use to provide the service. When providing the service, the principles for personal data management that we stated above apply.

(2) We may use external service providers to handle your personal data. The service providers have been chosen with care and are bound by our instructions for handling your personal data. We monitor their handling of personal data on a regular basis.

(3) We may also transfer your personal data to third parties in connection with special offers, lotteries, contract termination or similar services together with partners. You can get more information about this in the offer or in connection with providing your personal data.

(4) If our service provider or partner operates in a country outside the EU/EEA area, we will inform you of the consequences of this in the description of the offer.

§ 5 The use of our webshop

(1) In the event that you want to place an order in our webshop, it is necessary that you provide the personal data that we require from you in order for us to be able to process your order in accordance with the agreement. Mandatory fields to enter into a contract with us are marked, information that is not marked is optional. We handle the personal data that you provide to us in order to process your order and for this purpose we can send your payment details to our bank. The legal basis for this is Article 6 (1) point b GDPR.

We may also process personal data that you have provided to us to inform you about interesting products in our range or to send you e-mails with technical information.

(2) Due to civil and tax law, we must save your address, payment details and order details for ten years. However, we limit the handling of your personal data after three years in such a way that your personal data is only used to comply with certain statutory requirements.

(3) To prevent unauthorized access to your personal data by third parties, especially regarding financial data, we encrypt the order process with TLS technology.

§ 6 Newsletter

(1) If you give your consent, you can subscribe to our newsletter. In the newsletter, we inform you about our current offers on our products and services.

(2) The only mandatory information you provide to receive the newsletter is your email address. After you have confirmed your registration, we save your email address in order to send you newsletters. The legal basis for the processing is Article 6 (1) point a GDPR.

(3) You can withdraw your consent to receive newsletters and also cancel your subscription to the newsletter at any time. You can withdraw consent by clicking on the link provided in each newsletter or by sending a message according to the contact details provided in the legal notice.

(4) Please note that we evaluate your user behavior when sending the newsletter. In order to make this evaluation, the newsletters contain so-called web beacons or tracking pixels that display a 1x1 pixel image and are saved on our website. To complete the evaluation, we link the files specified in § 3 and the web beacon to your email address and an individual ID. Links in this newsletter also contain this id. By using the data we receive, we create a user profile to adapt the newsletters based on your interests. In order to do this, we save information about when you read our newsletter and which links you click on when you are in the newsletter. From this we draw certain conclusions about your interests and connect these conclusions with your use of the website.

You can revoke tracking at any time by clicking on the link provided in each newsletter or by informing us in another way. The information is saved as long as you subscribe to the newsletter. After you log out of your user account, we only save, completely anonymously, data for statistical purposes. The tracking is not possible if you set your browser/email reader not to display images by default. In the event that you have that setting, the newsletter will not be able to be displayed completely and it is possible that you will not be able to use all functions of the newsletter. If you choose to display the images manually, tracking will begin in the manner specified above.

§ 7 Withdrawal of consent to our handling of personal data

(1) If you have consented to our handling of your personal data, you may withdraw your consent at any time. Your revocation may then affect whether we are allowed to process your personal data.

(2) If we base our processing on another legitimate interest, you can withdraw your consent to our processing of your personal data. This is the case if the handling of your personal data is not necessary for the execution of our contract with you, which is always indicated by us in subsequent descriptions of functions. When you use the right to withdraw your consent, we may ask you the reason why you no longer want us to process your personal data. In the event that it is a true revocation, we will review the situation and either cease or limit our processing of personal data or explain our reasons for continuing to process your personal data.

(3) You can withdraw your consent to our processing of personal data for advertising and analysis at any time. You can inform us of your withdrawal by contacting us by sending a message using the contact details provided in the legal notice.

§ 8 Analysis of the website

(1) This website uses Google Analytics, a web analysis service provided by Google, Inc ("Google"). Google Analytics uses cookies, i.e. text files that are saved on your computer and allow an analysis of your use of the website. The information about your use of the website through the cookie is generally transferred to Google's servers in the USA and stored there. If IP anonymization is activated for the website, your IP address will first be shortened by Google within the EU/EEA area before it is transferred to the USA, which means that the IP address cannot be linked to you. Only in exceptional cases will the full IP address be transferred to Google's servers in the USA and shortened there. On behalf of the Company, Google will use this information to evaluate your use of the website, produce reports on your activities on the website and provide additional services in connection with the use of the website on behalf of the Company.

(2) The IP address transmitted from your browser within Google Analytics is not connected with other data from Google.

(3) You can prevent the storage of cookies by making changes to your browser. If you do, however, there is a risk that you will not be able to use all functions on this website. You can prevent the data obtained with a cookie and which relate to your use of the website (including your IP address) from Google and the processing of that data by Google. You do this by downloading and installing a plug-in (plug-in) for your browser which you can download from the following link:

(4) We use Google Analytics to analyze your use of our website and to be able to improve the website. We use the statistics obtained from the website to improve our products and make them more interesting for you as a user. For the exceptional cases where personal data is transferred to the USA, we would like to inform you that Google is involved and follows the rules of the EU-US Privacy Shield. The legal basis for the processing of Google Analytics is Article 6 (1) point f GDPR.

(5) Information about third parties: Google Dublin, Google Ireland LTD, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use: analytics/terms/se.html; data protection overview:, data protection policy:

(6) The website also uses Google Analytics to track your traffic between different devices through a user ID. You can deactivate this tracking by clicking on the "Deactivate Google tracking" link at the bottom of the website.

(8) We also use cookies for remarketing. Remarketing means interest-based advertising, i.e. that your behavior on our website can be used for targeted advertising on other websites. For this purpose, data from a third-party cookie is used, currently:

Google AdwordsFacebookGoogle analytics

§ 9 Social media

Use of social media plug-ins

(1) We currently use the following plug-ins with double click solution on social media: Facebook, Instagram. This means that in connection with your visit to our website, no personal data will, in principle, be transferred to these service providers. You can recognize the service provider via the mark above the provider's first letters or via the company's logo. We offer you to communicate directly with the service provider through the button on the website. The service provider only receives information that you have opened a corresponding page if you click on the delimited field to activate the plugin. The information specified under § 3 of this data protection policy is also transferred. Regarding Facebook, your IP address is anonymized immediately after obtaining it according to them. When a plug-in is activated, your personal data is transferred to the company providing the plug-in and processed there (in the USA in the case that the provider conducts its business there). Since the service provider collects data through cookies, we recommend that you delete all cookies before clicking on the grayish box above the security settings in your browser.

(2) We have no influence over the data that is collected or how it is collected by the service provider. Nor do we have an overview of the collection of the data, the purpose of the collection or how long it is saved. We also do not know when and how the data is deleted by the service provider.

(3) The service provider stores data collected about you as a user profile and uses it for marketing, market research and/or demand shaping of their website. Such evaluation is done (even for users who are not logged in) to provide demand-based marketing and to inform other users in the social network about your activities on our website. You have the right to revoke the creation of such user profile by contacting the respective service provider. Via the plug-ins, we offer you the opportunity to interact with social networks and other users so that we can improve our presence as a website and make the website more interesting for you as a user. The legal basis for the processing of the plug-ins is Article 6 (1) point f GDPR.

(4) Transfer of data takes place regardless of whether you have a user profile with the service provider and are logged in there. If you are logged into such a social network, your data is collected through direct contact with the user profile. If you click the activate button and e.g. links to a website, that information is also stored in your user account and communicates this with your contacts. We recommend logging out of social networks after using them, especially before pressing the activate button if you want to avoid contact with your user profile with the service provider.

(5) You can find more information about the purpose, the data processed and the processing of the data by the service provider in their data protection statement, see below. You can also find more information about your rights in this regard under settings. Where you can also change how you want to protect your personal data.

(6) Addresses to the respective service providers and their information on data protection can be found below.

a) Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA;; more information on data protection:, and http://www.facebook .com/about/privacy/your-info#everyoneinfo. Facebook is committed to complying with the EU-US Privacy Shield, Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; Google is committed to complying with the EU-US Privacy Shield, Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; Twitter is committed to complying with the EU-US Privacy Shield,